This Shipping Policy applies to all orders placed through kayiant.com. By placing an order, you acknowledge and agree to the shipping terms outlined below.

1. Order Processing Time

All Kayiant orders are typically processed within 1–3 business days after successful payment confirmation. Orders placed on weekends or public holidays will begin processing on the next available business day.

During peak shopping seasons (such as Black Friday, holiday periods, or major sales events), processing times may be slightly extended. We appreciate your patience and will always notify you of any significant delays.

2. Estimated Delivery Times

How Long Will My Order Take to Arrive?

Estimated delivery times after dispatch are as follows:

Delivery estimates begin from the date of dispatch, not the date of order. Actual delivery times may vary due to customs clearance, local carrier conditions, or peak season volumes.

3. Shipping Destinations

Where Does Kayiant Ship?

We currently ship our vacuum compressors and food vacuum storage bags to most international destinations, including the United States, United Kingdom, Canada, Australia, and across Europe. Shipping availability may vary depending on local logistics infrastructure and import regulations.

If you are unsure whether we ship to your location, please contact us at support@kayiant.com before placing your order.

4. Order Tracking

Track Your Vacuum Compressor or Bag Order

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to monitor your shipment in real time. Please allow up to 24–48 hours after dispatch for tracking information to become active in the carrier’s system.

If you have not received a tracking email within 5 business days of placing your order, please check your spam folder or contact our support team.

5. Customs, Import Duties & Taxes

International Shipping & Customs Fees

For international orders, your shipment may be subject to customs fees, import taxes, or duties levied by your country’s customs authority. These charges are entirely the responsibility of the customer and are not included in the product price or shipping fee paid at checkout.

Customs processing times can also add additional days to your estimated delivery window. We recommend checking your country’s import regulations for small electronics and food storage accessories before ordering.

6. Shipping Delays

While we work with reliable logistics partners to ensure timely delivery, shipping delays can occasionally occur due to:

• Severe weather conditions or natural events
• Customs inspection or clearance backlogs
• Carrier operational disruptions
• Peak shopping seasons or public holidays

Kayiant does not guarantee exact delivery dates. If your order is significantly delayed beyond the estimated window, please contact us and we will investigate with the carrier on your behalf.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout. Kayiant is not liable for delivery failures, delays, or losses resulting from incorrect, incomplete, or undeliverable addresses provided by the customer.

If you notice an error in your shipping address after placing an order, please contact us at support@kayiant.com as soon as possible. We will do our best to update the address before dispatch, but we cannot guarantee changes once the order has been fulfilled.

8. Contact Our Shipping Support Team

For any questions about your shipment, tracking, delivery status, or shipping terms, our team is here to help:

We aim to respond to all shipping inquiries within 1–2 business days.

Frequently Asked Shipping Questions

Can I change my shipping address after ordering?

Address changes may be possible if your order has not yet been dispatched. Contact us immediately at support@kayiant.com with your order number and the corrected address.

Do you offer expedited or express shipping?

At this time, we offer standard international shipping for all orders. If you need your vacuum compressor or vacuum bags urgently, please contact us and we’ll do our best to accommodate your request.

My tracking number isn’t working — what should I do?

Tracking information can take 24–48 hours to activate after dispatch. If your tracking number still isn’t working after 48 hours, please contact our support team and we’ll look into it right away.

What happens if my package is lost in transit?

If your order appears lost based on tracking information, please contact us at support@kayiant.com. We will work with the carrier to investigate and, where applicable, arrange a replacement or refund.